Anyone working in a customer service company, whose job role meets the course specification. See full specification here: – Customer service practitioner / Institute for Apprenticeships and Technical Education
Entry requirements
Why choose this course?
This apprenticeship will help you to develop your skills and knowledge in customer service across a variety of sectors. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Further information
This apprenticeship is ideal for anyone in a customer-facing role wishing to develop their knowledge, skills and behaviours. You may provide services in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
- Roles and responsibilities
- The customer experience
- Communication and interpersonal skills
- Team working
- Understanding your organisation, products and services
Progression into higher level apprenticeships such as Business Administration Level 3 and potential continuous employment in company.
No other costs