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Level 3
Apprenticeship – Information Communications Technician (L3)
COURSE OVERVIEW
This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations.
Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.
The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.
FURTHER INFORMATION
As an apprentice you must be employed in a relevant industry. Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, maths and a science or technology subject); a relevant Level 2 Apprenticeship or other relevant qualifications and experience.
You will be interviewed by the college team to establish your suitability and to discuss the apprenticeship.
As part of that interview, an aptitude test will be carried out along with English and maths assessments.
The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment.
For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation.
The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.
You will build a portfolio of evidence for the type of work you carry out at work. You will also be assessed on your knowledge, skills and behaviours that you will develop throughout your apprenticeship. Additionally, you will build a log of ‘off the job training’; that you must complete as part of your apprenticeship.
At the end of your apprenticeship, you will be assessed through an end point assessment (EPA) once you, your employer and we are satisfied you are ready.
This consists of; a work-based project report that you will develop from a suggested list. You will also take part in a professional discussion with the assessor about your portfolio and role at work.
If you don’t already have the correct level of English and maths when you start, you will be required to achieve these at Level 2. There will be plenty of opportunities to practice these skills while you are in your apprenticeship, both at college and while at work.
There is no cost to an apprentice towards the training.
If you are an employer employing an apprentice over the age 21 (without an EHCP) then you are likely to pay 5% towards the training cost.
If you are an employer with an Apprenticeship levy (i.e. your payroll exceeds £3 Million) then you will pay in full from your levy account
It is recommended that you have access to a PC or Laptop with a high specification as for some units you’ll be running Virtual Machines which can take up hard drive space and use a lot of processing power as well.
Recommended Spec for PC and Laptop:
CPU: 9th or 8th Gen i7
RAM: 16GB or above (maximum for a Laptop is 64GB)
Storage: 250GB SSD and/or 1TB SSD/HDD
GPU: for example Nvidia GTX 1660 or above (this can vary).
For more information on this Apprenticeship or other Apprenticeships we offer, please contact our friendly Apprenticeship team on 01243 812948 or email apprenticeships@chigroup.ac.uk