New to Team Leading
Staff often are promoted to team leader positions because they have excelled in their positions. However, team leaders require additional skills and this can often be a challenge.
Delegates who are new to team leader positions or who have the potential to become team leaders will acquire all the skills they will need to be effective as quickly as possible in their new roles.
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People Management – New to Management
In business, people management can be the most challenging and the most rewarding of all management functions. Gaining a team’s cooperation, commitment and loyalty is key to success in business. This course will discuss the manager’s role, identify people’s similarities and differences and look at how to get the best from a team. Delegates will gain an understanding of the nature of people management, its complexities and challenges and provide the tools to manage people successfully.
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Performance Management
Successful businesses need to understand the performance management cycle that links high performing individuals and teams.
Delegates on this course will learn why performance management is important and understand why employees under perform. Managers will learn coaching skills, how to set and monitor targets for underperforming individuals and how to celebrate success.
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Coaching Skills for Managers
Inspirational coaches play a large part in the success of a business. Coaching techniques in business will Increase motivation and team performance.
Course delegates will quickly learn the role of the coach in business and develop an individual coaching style. They will learn how employees learn and how to inspire their teams to overcome obstacles and barriers by building relationships and establishing trust.
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Delivering Effective Appraisals
Successful businesses need to maximise the performance of their employees. The performance appraisal is a powerful (and often under utilised) tool for reviewing, retraining, motivating and developing employees in order to achieve corporate objectives. By the end of the course, delegates will be able to:
- Prepare effectively for the appraisal interview
- Create a comfortable and ‘safe’ review environment to facilitate open discussion
- Give criticism and feedback in a constructive and helpful manner
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Managing Absenteeism
Sickness absence costs every business through lost productivity. Businesses who can effectively manage absenteeism will benefit.
This course will allow managers to better understand when absenteeism is a problem and its impact on the workplace. Managers will be able to identify the reasons for absenteeism by conducting back to work interviews and improve their counselling skills.
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Conflict Management
Well managed conflict builds better understanding, greater trust and improved productivity. When handled badly, it can result in very negative outcomes for a business.
This course will enable delegates to develop an understanding of the factors that contribute to conflict and provide the skills to respond to conflict in the most appropriate way in order to ensure a positive outcome.
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Effective Delegation
Effective delegation allows managers to concentrate on the major parts of their business and growth areas and will contribute to greater business success.
This course looks at both theoretical knowledge and practical techniques to provide managers with greater confidence to undertake delegation effectively within their own organisation.
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Interviewing Skills
Select the right people and your business will prosper and grow, select the wrong people and you could lose time, suffer financial loss and harm both your internal and external credibility.
This course will start out by teaching delegates to understand their ideal candidate and design the right job description. Delegates will then learn how to prepare for interviews, how to communicate effectively and how to conduct an interview. This means creating an open environment and keeping an interview on track.
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Stress Management
It is well recognised that stress will reduce the effectiveness of colleagues and employees. If stress in the workplace is properly managed, this will lead to a happier team and increased productivity.
Delegates will learn how to identify common causes of stress as well understand personal levels of stress which could be causing stress for others. Strategies for managing stress include managing workloads and understanding behaviour patterns.
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Motivating the Team
There are many reasons why teams can become de-motivated and the challenge for today’s managers is to motivate teams in order to achieve higher levels of performance.
Delegates will start out by learning how motivation is the key to success. However, employees and colleagues are motivated in different ways and delegates will learn how to understand this. Communication and motivational skills are looked at in depth as well as the need to maintain motivation.
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